Conflict is a prevalent problem for nearly all supervisors and managers. Studies show that dealing with conflict can consume up to 20% of a manager’s time each day. This course provides tools and techniques that serve to enhance the positive aspects of conflict (creativity, self-awareness) while minimizing the negative (divisiveness, anger, apathy.) Through the use of assessments and skills practice, participants will develop new skills to help them deal with the challenges of conflict management. This course can be offered on-site, off-site, at Centre’s location, virtually, on-demand, and web-based.

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